Shipping & Returns

Refund Policy

Change of mind:

Though we are sure you will enjoy our products, we do understand that sometimes you may change your mind.

If within 14 days you decide to return your item, we will provide a refund of the original purchase price, less the return shipping and handling cost.

Please contact us at hello@harvestmoonhome.com.au for more information on the return costs and to arrange return shipping. Please also note that a re-stocking fee may apply.

Items must be returned in original packaging and product condition. 

Once your return is received and inspected by our quality assurance team, we will send you an email to notify you of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Defects Refund

If a defect or fault is found within 14 days we will provide a full refund and pay to have the item return shipped to us.

Once your return is received and inspected by our quality assurance team, we will send you an email to notify you of your refund.  

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your card or refund method.

Shipping

Please expect your items to arrive within 7 – 14 days of your order.

Shipping is calculated at the checkout based on the items in your cart and your postcode.  

If there are any changes to your order we will be in contact directly with you. It is important to notify Harvest Moon Home within 24 hours of any delivery changes. If delivery is made and you are not able to receive the item during your agreed time-slot there will be additional shipping charges for the re-handling of your order.

Need Help?

We live by the Scandinavian mantra "Buy once, Buy well" and understand buying If you have any questions that are unanswered on our online store please do not hesitate to contact us at hello@harvestmoonhome.com.au. We are real people and promise to get back to you within 48 hours.